EPISODE 6
 

The Impact of Human Connections in CX Leadership
 

Join us for this inspiring episode of The CX Leadership Exchange as we explore the fascinating career of Alvin Stokes. With a legacy stretching over decades in the customer experience industry, Alvin shares his wisdom on leadership, the importance of authentic connections, and how personal stories shape professional journeys. Leadership in CX is not just about career milestones but about human connections and the impact on individuals and teams.
 

From his early days in computer programming to steering companies through economic downturns, Alvin embodies the spirit of CX through empathy, innovation, and a relentless focus on the customer. Whether you’re a budding professional or an established leader, Alvin’s insights offer a valuable guide for anyone looking to make a meaningful impact in the world of customer experience.

Alvin Stokes
Co-founder and Chief Executive Officer
ThrAIve
 

Join us for this inspiring episode of The CX Leadership Exchange as we explore the fascinating career of Alvin Stokes. With a legacy stretching over decades in the customer experience industry, Alvin shares his wisdom on leadership, the importance of authentic connections, and how personal stories shape professional journeys. Leadership in CX is not just about career milestones but about human connections and the impact on individuals and teams.
 

From his early days in computer programming to steering companies through economic downturns, Alvin embodies the spirit of CX through empathy, innovation, and a relentless focus on the customer. Whether you’re a budding professional or an established leader, Alvin’s insights offer a valuable guide for anyone looking to make a meaningful impact in the world of customer experience.

Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

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