EPISODE 3

Why Saying 'Yes' Is The Best Decision For Your Career

Join us for an insightful conversation with Jennifer Lee, President and Chief Operating Officer of Intradiem, as she shares her incredible journey from a contact center agent to leading a dynamic tech company. Explore her transformative career moments, emphasizing the significance of taking bold risks and the continuous quest to stay curious.

Discover how she turned setbacks into career boosts, the power of execution in leadership, and how to broaden your perspectives. Dive into this episode for impactful leadership strategies on galvanizing success through people skills and why she believes in saying “yes” to opportunities even when feeling uncomfortable or unprepared.

Jennifer Lee
President and Chief Operating Officer
Intradiem

Jennifer has 20 years of experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management and client services. As President and Chief Operating Officer, Jennifer leads Intradiem’s Product Management, Product Marketing, Marketing, and Customer Success teams. Prior to this role, Jennifer served as Chief Strategy Officer and has lead the Customer Success Organization.

Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

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