EPISODE 2

A Journey from CFO to Customer Leader

Get ready for an extraordinary journey into CX leadership with Vicki Perryman, a true force of nature in the industry. Vicki's career has taken her from the world of finance to the dynamic realm of healthcare at Humana, and her story is a testament to the power of resilience, authenticity, and continuous learning.

In this episode, Vicki shares the secrets of her success, emphasizing the significance of seeking feedback, embracing diverse perspectives, and the role of fun in the workplace. Whether you're a seasoned leader or just starting your career, her insights and wisdom will motivate you to thrive in the ever-changing world of CX.

Vicki Perryman
Senior Vice President, Consumer & Provider Services and Solutions
Humana

Vicki Perryman is a seasoned customer experience professional renowned for her expertise in driving transformative change and strategic advancements across diverse industries. With a career spanning from start-ups to Fortune 500 companies, her focus on customer centricity, global operations, technology modernization, and finance has consistently delivered business growth, profitability, and enhanced engagement. Vicki's impactful career highlights include pioneering initiatives such as launching the first credit card rewards program at Citicorp, spearheading financial services omni-channel offerings at First Union/Wachovia (now Wells Fargo), and leading crucial transformations at eBay and Humana. Known for her leadership through high-pressure situations, Vicki has successfully navigated complex mergers and acquisitions, operational restructurings, cybersecurity incidents, and pandemic response strategies. A collaborative leader admired for her genuine, curious, and action-oriented approach, Vicki prioritizes building high-performing teams and fostering inclusive environments, understanding their fundamental role in navigating evolving business landscapes. Her personal ethos revolves around embracing life as an adventure marked by partnership, grace, and a smile.

Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

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