EPISODE 1

The Heart Behind CX: A 35-Year Leadership Agency

Join us for an inspiring episode as we dive into a conversation with Peter Mallot, a seasoned customer experience (CX) leader with over 26 years of experience at Microsoft. He shares his insights on leadership, empowerment, and mentorship, reflecting on pivotal moments in his career and the lessons he's learned along the way.

Peter discusses the importance of courage to stand up for what's right, embracing feedback, and fostering a growth mindset. Peter's journey is a testament to the power of leadership and the positive impact it can have on teams and organizations.

Tune in to gain valuable leadership insights and be inspired to lead with conviction and vision.

Peter Mallot
Worldwide Leader-Modern Life, Customer Service and Support (CSS)
Microsoft Corporation

Peter Mallot joined Microsoft in 1997 and is the Worldwide Support Leader for Modern Life Products for the Customer Service and Support organization under the Modern Life, Gaming and Customer Service (MLGCS) team, a group of 300+ Microsoft employees and over 9,500+ Delivery Partners Advocates spanning 40 sites around the world. He is in the consumer sector supporting Windows, Office, Skype, Teams, OneDrive as well as Business Programs including Enterprise - SMB Licensing, Developer, Learning and Certification Programs. Peter is a change agent who excels at integrating people, business processes, and technology to deliver high-impact results servicing millions of customers around the world.

Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

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