There’s no doubt that the digital evolution is continuing to change how customers and companies interact. With Millennials spending an average of six hours a day on their smartphones, the digital environment is quickly going mobile.

Join John Georgesen, PhD, Senior Director of Concentrix Analytics, for a webinar that zeros in on the latest trends in digital behaviors and preferences of today’s consumers. We’ll reveal new insights from Concentrix’ ongoing research series on consumer attitudes and preferences.

During this webinar, we will explore:

  • The state of the digital environment, including digital service preferences
  • How chat is gaining popularity—especially with older generations
  • How AI is modernizing interactions via bots, digital assistants, IVRs, and more


Meet Our Speakers

John Georgesen, Ph.D.
Senior Director, Analytics

John Georgesen, Ph.D., is the Senior Director, Research Analytics and Decision Sciences at Concentrix Analytics. He specializes in designing customer experience (CX) programs that drive tangible improvements. With more than 20 years of applied experience, John is a recognized innovator in the field of customer experience management.

Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.


Complete the form below to download our webinar.






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