Building a Foundation for Transformative Self-Service 

On Demand Recording

Self-service has proven its worth in driving case deflection, lowering overall support costs and personalizing the customer experience. But did you know that strong self-service programs are strongly correlated to business and support revenue growth, employee retention and overall agent morale? 

To truly reap all of the potential benefits of your self-service strategy, companies must go beyond short-term benchmarking and project-by-project “baby steps.” True transformation starts with a solid foundation that can grow across organizational silos and departmental barriers to deliver relevance across your self-service sites.

Attend this prescriptive session hosted by Execs In The Know and Coveo which will outline vital steps you can undertake to transform your self-service strategy and understand the true value it is having on your business, underscored by examples from pacesetters and new research showing an opportunity for a dramatic re-think of the metrics that self-service can really impact.    


Complete the form on the right and we will send you a link to view the recorded version. 
 


 

Meet Our Speakers



David James
Director of Product Marketing
Coveo


David is the director of product marketing for Coveo’s Intelligent Customer Service solutions. He has more than 16 years of experience in the customer support industry having served in various product marketing positions supporting CRM, contact center and community management solutions. David is a certified community manager and has penciled in KCS certification for 2018. He lives in Austin, Texas.

Chad McDaniel
President
Execs In The Know


Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

VIEW THE WEBINAR

Fill in the form below to view the webinar. 

FOR MORE FROM EXECS IN THE
KNOW VISIT OUR WEBSITE!

By signing up/submitting this form, you agree to receive communications from Execs In The Know, LLC. located at 9396 W. Cashman Drive, Peoria, AZ 85383 (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn.

The administrator processes data following the privacy policy. I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data.

In addition, you agree to have your contact information, including email, passed on to Coveo for the purpose of marketing emails and follow-up based on your interests.

© 2018 Execs In The Know, LLC.