Webinar - Download Now!

While the importance of a seamless, personalized, and relevant experience across channels is clear to all CX leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive technologies like AI, virtual assistants, intelligent search, and insights engines are playing a pivotal role in redefining CX across industries. However, the broad spectrum of these technologies and the lack of documented proof of their long-term effectiveness poses other challenges. According to the 2019 State of Service Report by Salesforce, only 17% of executives say they’re familiar with cognitive technology & AI. 

In this webinar, Vishal Sharma, CTO, SearchUnify and Chad McDaniel, President, Execs In The Know bust these myths as they dive deep into proven strategies that can transform your CX. Join us to learn more about implementing cognitive technology effectively in your enterprise so you are streamlining workload and process for your agents and positioned to always delight your customers.


Download the webinar to learn:

  • How to enable collaboration amongst teams to deliver a superior CX using AI 

  • Common AI myths and pitfalls to avoid 

  • What metrics to monitor and how to measure CX success

Meet Our Speakers


Vishal Sharma
Chief Technology Officer

Vishal is the CTO of SearchUnify. He has more than a decade of experience in developing & deploying enterprise search solutions, optimizing CRM systems, and developing online communities. Having worked with stakeholders ranging from CTOs to VPs of customer success to community managers, he brings a unique perspective on the impact of cognitive search across all verticals of business.

Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.


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