Now more than ever as we navigate times of uncertainty, a personalized touch can a long way with your customers. It can quickly signal to a customer that you know them and understand their specific needs. Are your agents armed with the necessary tools to deliver personalization to your customers?

Opening up possibilities to build stronger long-term relationships with customers begins with changing the CX mindset and focusing on personalization. With increased access to more brands and products than ever before, today’s customers demand a more unique experience. Join us as we discuss personalization with our expert partner Gladly, who is assisting global brands in changing the way they approach a tailored CX. We will explore the keys to personalization success and uncover the benefits it has for brands, customers, agents, and teams.

In this webinar, you will learn:

• Evolving the mindset of meeting customers where they want to be through radically personal customer service

• Changing the way brands think about customer service to be more personalized

• Uncovering the benefits to both the brand, the customers, and the agents & teams that sit in the middle when you reset your thinking

• How a changing mindset opens up possibilities for companies and consumers to build long term, and life-long relationships

Meet Our Speakers

Mike McCarron
Vice President of Customers
Gladly

Mike is Vice President of Sales at Gladly. He sees his role as helping teams—particularly ones at rapidly growing firms—leverage innovative tools, solutions and capabilities to both scale productively and deliver a great experience. Efficient scaling and customer experience excellence, he believes, are the main determinants of a company’s success.

Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

 

About Our Expert Partner: Gladly

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like JetBlue, JOANN, and TUMI the ability to develop lifelong relationships with their customers. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund and JetBlue Ventures. 

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