Webinar - Watch Now!
The COVID-19 pandemic continues, changing almost all facets of our lives. Businesses have pivoted their operations, both as a quick countermeasure, as well as a long-term solution. Keeping up with the ever-evolving needs of your customers is a balancing act, especially now. So the question becomes, “How do brands maintain their personal touch amidst so much change?”
Join Jarrod Johnson, Chief Customer Officer at TaskUs, and LaNae Rueda, Head of Global Customer Experience at Vivino, the world’s largest online wine retailer, as they explore this and other questions. During this special webinar, you will learn how Vivino continues to create world-class experiences during these uncertain times, while setting its sights on growth and other critical business objectives.
Register for this webinar to get insights on:
How to build a binary measurement track to track friction in the customer journey
Using that metric to improve multiple touchpoints
Implementing that same metric company-wide and having multiple departments leverage to improve overall CX
Launching a BPO during a pandemic
Shifting to a virtual workforce
Meet Our Speakers
Head of Global Customer Experience
LaNae Rueda is the Head of Customer Experience at Vivino. LaNae focuses on leveraging product insights and customer sentiment analysis, coupled with financial data, to drive continuous improvement and optimize the customer experience at scale. Prior to joining Vivino, LaNae led the Job Seeker Success team at Indeed.com, supporting its rapid growth in over 60 markets and 27 languages worldwide. LaNae has spent the past 10 years building and scaling global, in-house and outsourced customer success teams at fast paced, high growth technology companies.
Chief Customer Officer
Jarrod Johnson is the Chief Customer Officer of TaskUs. He is responsible for TaskUs' go-to-market strategy as well as all aspects of revenue management and growth. Jarrod leads the "Client Organization" which includes client services (account management), global marketing and branding, sales, and consulting. He brings over 20 years of experience in enterprise technology-enabled services, and business management.
Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.
Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.
Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.
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