An intelligent speech analytics solution done right creates depth and breadth of feedback by including 100 percent of your customer interactions. You already have the data, but how are you using it to evaluate and improve your overall customer experience? Unsolicited feedback by including your contact center conversations, across channels, will reveal rich CX insight from the voice of your customers (VOC) as well as the voice of your employees (VOE).
Attend this webinar to learn how companies are leveraging speech analytics to uncover intelligent insights that can help organizations substantially reduce customer effort, boost sales effectiveness, improve quality management, elevate customer service, and satisfaction and drive extraordinary customer experiences.
Register for this live webinar to learn:
- Identify the most important KPIs to monitor and measure for the greatest impact to the business
- Improve training and coaching with data-driven evidence
- Achieve a 360-degree view of your customers
- Capture Voice of the Employee and Voice of the Customer across multiple communication channels
- Share business insights with all departments throughout the organization
Meet Our Speakers
Sr. Product Marketing Manager
Sheila has worked with leading software enterprises in product marketing and product management roles and is currently a Sr. Product Marketing Manager with CallMiner. Prior to joining CallMiner she was Director of Product Marketing at IBM Security. She also led the introduction of RSA Security’s voice biometrics solution as the Sr. Product Manager.
SVP/GM, Quantitative Insights
Stacy works with brands across the US to leverage the power of customer experience research and insights to fuel business growth. As head of quantitative insights for RDI, a Cincinnati-based BPO, she works with clients to elevate the profile of the contact center from “call maker/taker” to business insights contributor, utilizing a combination of traditional research methods alongside innovative technologies, such as speech and text analytics. Stacy is a classically trained market researcher, with over 20 years of experience in both quantitative and qualitative research methodologies.
Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.
Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.
Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.
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