Omnichannel Customer Care And The Experience Economy

On Demand Recording 

From vendors, to partners, to industry analysts, it seems that omnichannel has become the new buzzword. But while everyone is talking about it, is anyone really doing it? Or doing it well? And where did all this buzz come from?

In this session, Mark Bloom, Director of Product Marketing at Zendesk, will discuss the paradigm shifts that are driving this buzz and how businesses can ensure they have a solid omnichannel strategy in place.

Join us for these key takeaways:   

•    Learn about the paradigm shifts affecting the industry
•    How can investing in CX help grow your business?
•    Implementing an effective strategy to meet customer expectations in an omnichannel world
•    Hear how a leading footwear and fitness apparel company is improving its customer experience by utilizing an omnichannel solution 

 
Fill out the form on the right and we will send you a link to the recorded version of the webinar.


 


Meet Our Speakers



Mark Bloom
Director of Product Marketing
Zendesk 


Mark Bloom has over 15 years of sales, marketing and business development experience in a variety of financial service and high-technology markets. In the course of his experience, Mr. Bloom has helped F100 organizations develop technology infrastructures, build global strategies and execute sales and marketing programs with strategic partners. Past clients/employers have included Ford, Motorola, United Technologies, Cisco, Chrysler, SonicWall, and Compuware. Mr. Bloom holds a Bachelor of Commerce degree in Management Information Systems and an MBA in International Business. As Director of Omnichannel Product Marketing for Zendesk, Mr. Bloom drives Omnichannel messaging, positioning and GTM activities, in addition to presenting at trade shows and symposiums.


Chad McDaniel
President
Execs In The Know


Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

 

VIEW THE WEBINAR

Complete the form below to view the webinar.

 

 

 

 

FOR MORE FROM EXECS IN THE
KNOW VISIT OUR WEBSITE!

By signing up/submitting this form, you agree to receive communications from Execs In The Know, LLC. located at 9396 W. Cashman Drive, Peoria, AZ 85383 (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn.

The administrator processes data following the privacy policy. I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data.

In addition, you agree to have your contact information, including email, passed on to Zendesk for the purpose of marketing emails and follow-up based on your interests.