Omnichannel Customer Care And The Experience Economy

On Demand Recording 

From vendors, to partners, to industry analysts, it seems that omnichannel has become the new buzzword. But while everyone is talking about it, is anyone really doing it? Or doing it well? And where did all this buzz come from?

In this session, Mark Bloom, Director of Product Marketing at Zendesk, will discuss the paradigm shifts that are driving this buzz and how businesses can ensure they have a solid omnichannel strategy in place.

Join us for these key takeaways:   

•    Learn about the paradigm shifts affecting the industry
•    How can investing in CX help grow your business?
•    Implementing an effective strategy to meet customer expectations in an omnichannel world
•    Hear how a leading footwear and fitness apparel company is improving its customer experience by utilizing an omnichannel solution 

Fill out the form on the right and we will send you a link to the recorded version of the webinar.


Meet Our Speakers

Mark Bloom
Director of Product Marketing

Mark Bloom has over 15 years of sales, marketing and business development experience in a variety of financial service and high-technology markets. In the course of his experience, Mr. Bloom has helped F100 organizations develop technology infrastructures, build global strategies and execute sales and marketing programs with strategic partners. Past clients/employers have included Ford, Motorola, United Technologies, Cisco, Chrysler, SonicWall, and Compuware. Mr. Bloom holds a Bachelor of Commerce degree in Management Information Systems and an MBA in International Business. As Director of Omnichannel Product Marketing for Zendesk, Mr. Bloom drives Omnichannel messaging, positioning and GTM activities, in addition to presenting at trade shows and symposiums.

Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.



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