Making Omnichannel a Reality Through AI Powered Customer Care
Webinar: June 12, 2018 From 1:00 P.M. - 2:00 P.M. ET
Artificial Intelligence (AI) has proven it is more than just a buzzword - it is here to stay, but what does that mean for the future of customer care? And where do you even begin? It is possible to start small and use AI to make an impact on the bottom line and streamline service for customers.
Join Jane Price, SVP Marketing and Phil Gray, EVP, Business Development from Interactions to discuss:
• What is AI and what does it mean for customer care?
• The technology behind it and what makes sense to implement when you’re starting out
• How AI allows for omnichannel to be more than just an idea
• The outcomes you should track and measure
And much more!
Can't join us for the live event? Complete the form on the right and we will send you a link to the recorded version of the webinar as soon as it's ready!
Meet Our Speakers
As Senior Vice President of Marketing, Jane is responsible for product and go-to-market strategy, corporate brand and communications. Bringing more than 20 years of experience at technology start-ups, Jane and her team focus on advancing Interactions mission to transform the way leading businesses and their customers communicate through Intelligent Virtual Assistants. Before joining Interactions in 2013, Jane led Marketing and Product Management teams at Care.com, TripAdvisor and MathWorks.
EVP, Business Development
As Executive Vice President of Corporate Development, Phil is responsible for M&A and alliances at Interactions. He has extensive startup experience, specializing in natural language understanding and contact center technologies. Prior to joining Interactions, Phil founded and led Versay, a natural language, speech applications company.
Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.
Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.
Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.
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