How to Create Legendary Social Media Customer Service
Social media customer service has been around for longer than a decade. Most brands have mastered how to respond to customers, but now it’s time to take your service to the next level and create legendary social media care.
In this webinar we will discuss how to:
• Achieve fast response times
• Use AI to weed out non-actionable posts
• Use automation to route the right posts to the right team members
• Train agents to spot a post that is a brand crisis waiting to happen
• Tap into the creative brand voice
• Decode the voice of the customer in the social media space
Fill out the form on the right and we will send you a link to the recorded version of the webinar..
Meet Our Speakers
VP of Product Marketing
Lauren Kindzierski is VP of Product Marketing at HGS, a global leader in business process transformation and optimizing the customer experience lifecycle. Her passion for customer experience has driven her to develop innovative engagement solutions, including legendary social customer care for clients. In 2016, she received a Silver Stevie Award for Women Leader in Business, Executive of the Year. To learn more or ask a question, follow her on Twitter (@LaurenKindzi) or email her at firstname.lastname@example.org.
Amanda Sternquist, Social Media Operations Leader, HGS
Amanda leads operational teams of social care agents and leaders for multiple clients in the US and global markets. She plays a critical role in making sure that HGS clients are industry leaders in social media care and works with her company and social care vendors to design and implement cutting edge technologies such as social, mobile, video, sms, AI, and analytics.
Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.
Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.
Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.
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