How to Create Legendary Social Media Customer Service

Social media customer service has been around for longer than a decade. Most brands have mastered how to respond to customers, but now it’s time to take your service to the next level and create legendary social media care.

In this webinar we will discuss how to:

•    Achieve fast response times
•    Use AI to weed out non-actionable posts
•    Use automation to route the right posts to the right team members
•    Train agents to spot a post that is a brand crisis waiting to happen
•    Tap into the creative brand voice
•    Decode the voice of the customer in the social media space

Fill out the form on the right and we will send you a link to the recorded version of the webinar..


Meet Our Speakers

Lauren Kindzierski
VP of Product Marketing

Lauren Kindzierski is VP of Product Marketing at HGS, a global leader in business process transformation and optimizing the customer experience lifecycle. Her passion for customer experience has driven her to develop innovative engagement solutions, including legendary social customer care for clients. In 2016, she received a Silver Stevie Award for Women Leader in Business, Executive of the Year. To learn more or ask a question, follow her on Twitter (@LaurenKindzi) or email her at

Amanda Sternquist, Social Media Operations Leader, HGS
Amanda leads operational teams of social care agents and leaders for multiple clients in the US and global markets. She plays a critical role in making sure that HGS clients are industry leaders in social media care and works with her company and social care vendors to design and implement cutting edge technologies such as social, mobile, video, sms, AI, and analytics.

Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.


Complete the form below to receive a recording and slides of the webinar.






By signing up/submitting this form, you agree to receive communications from Execs In The Know, LLC. located at 9396 W. Cashman Drive, Peoria, AZ 85383 (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn.

The administrator processes data following the privacy policy. I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data.

In addition, you agree to have your contact information, including email, passed on to HGS for the purpose of marketing emails and follow-up based on your interests.