Discover the latest developments in the symbiotic relationship between agent and bot. Automation is dramatically reshaping the customer service landscape by equipping agents with new tools to increase productivity and handle complex transactions more effectively.
Join this webinar to learn how agent roles will evolve in the next 3-5 years, and how to prepare your agents for this change.
In this webinar, you will learn:
Automation will reshape the customer service role and required proficiencies
Bots can empower agents to better handle customer queries
Strategies to position bots as agents’ new assistant, not their replacements
Benchmarking success based on insights gained from 71 million bot interactions and 75 million service tickets on the Helpshift platform
Meet Our Speakers
Director of Product
Erik Ashby is Helpshift's Principal Engineering & Product Director and designs for cloud-based productivity, AI, and customer-first connected experiences. A proven leader in end-to-end product development, Erik spent substantial time in some of the top tech companies and product teams including Novell GroupWise, Microsoft Exchange, Office 365, and Microsoft Outlook to create product vision, informing technical change, and driving final delivery.
Execs In The Know
Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.
Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.
Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.
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