Webinar - December 12th @ 1pm ET
 

Discover the latest developments in the symbiotic relationship between agent and bot. Automation is dramatically reshaping the customer service landscape by equipping agents with new tools to increase productivity and handle complex transactions more effectively.
 

Join this webinar to learn how agent roles will evolve in the next 3-5 years, and how to prepare your agents for this change.

In this webinar, you will learn:

  • Automation will reshape the customer service role and required proficiencies

  • Bots can empower agents to better handle customer queries

  • Strategies to position bots as agents’ new assistant, not their replacements

  • Benchmarking success based on insights gained from 71 million bot interactions and 75 million service tickets on the Helpshift platform


Meet Our Speakers


Erik Ashby 
Director of Product
Helpshift R&D

Erik Ashby is Helpshift's Principal Engineering & Product Director and designs for cloud-based productivity, AI, and customer-first connected experiences. A proven leader in end-to-end product development, Erik spent substantial time in some of the top tech companies and product teams including Novell GroupWise, Microsoft Exchange, Office 365, and Microsoft Outlook to create product vision, informing technical change, and driving final delivery.


Chad McDaniel
President
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.

REGISTER FOR  THE WEBINAR

Complete the form below to register for our webinar.

 

 

 

 

FOR MORE FROM EXECS IN THE
KNOW, VISIT OUR WEBSITE!

By signing up/submitting this form, you agree to receive communications from Execs In The Know, LLC. located at 9396 W. Cashman Drive, Peoria, AZ 85383 (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn.

The administrator processes data following the privacy policy. I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data.

In addition, you agree to have your contact information, including email, passed on to Helpshift for the purpose of marketing emails and follow-up based on your interests.

© 2019 Execs In The Know