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As customer expectations in a mobile-first world evolve, consumer brands are entering a transformative era for customer support. Customer experience improvement and satisfaction are among the top five drivers facing Product, Innovation leaders, and CEOs. Helpshift provides a practical solution to help solve fragmented and often frustrating customer support case management that industries experience during holiday and peak seasons. Using asynchronous messaging, Bots and AI, we help drive greater relationships with customers in their preferred channels.

This webinar covers Bots, AI and a human approach that lets businesses:

  • Focus on customer value and satisfaction
  • Extend the depth of customer relationships
  • Minimize cost 
  • Enhance brand equity

Meet Our Speakers

Erik Ashby 
Director of Product
Helpshift R&D

Erik Ashby is Helpshift's Principal Engineering & Product Director and designs for cloud-based productivity, AI, and customer-first connected experiences. A proven leader in end-to-end product development, Erik spent substantial time in some of the top tech companies and product teams including Novell GroupWise, Microsoft Exchange, Office 365, and Microsoft Outlook to create product vision, informing technical change, and driving final delivery.

Lori Marion
Director of Product Marketing

Lori Marion is Helpshift's Director of Product Marketing and has spent time working with companies including GAP, Wells Fargo, EA, Apple, Western Digital, Dolby, PayPal & Marqeta across Brand Strategy and Product marketing disciplines. Lori is a product marketing leader helping to shape and inform product roadmaps, launch management, go-to-market, and VOC strategies across Fintech, Consumer Finance, Consumer Products, and Technology.

Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. 

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.


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