Attracting & Retaining Millennials in the Contact Center Workplace

On Demand Recording

Millennials are the fastest growing generation in the workforce. In a world of increasing interaction complexity, attracting the best workforce is critical, so Convergys and The Center for Generational Kinetics teamed up to conduct a research study on what must be done to attract and retain Millennials in the contact center workplace.
Is your organization well-positioned to meet the needs of Millennial employees? Join Convergys and Jason Dorsey, a Millennial expert and lead researcher from The Center for Generational Kinetics, for a free webinar that unveils exclusive research on Millennial preferences, perceptions, and drivers in the workplace. 
This contact center industry-first research reveals:

  • What captures Millennials’ initial attention and what motivates them to apply for and accept a job.
  • What keeps Millennials engaged to come to work, deliver great performance, and stay with an employer.

Complete the form on the right and we will send you a link to the recorded version of the webinar.


Meet Our Speakers

Jason Dorsey, President and Co-Founder of The Center for Generational Kinetics
Jason Dorsey is President and Co-Founder of The Center for Generational Kinetics. Mr. Dorsey has received over 1,000 standing ovations for his unique approach to solving challenges created when selling to, managing, and leading multiple generations of customers and employees. He has been featured on hundreds of media outlets from 60 Minutes, The Today Show, and The Early Show, to a front-page story in The New York Times. Mr. Dorsey currently serves on corporate boards and personally works with over 70 clients each year around the world. AdWeek called him a “research guru” and he won the Austin Under-40 Entrepreneur of the Year for Education when he was 25 years old. He is considered the leading Millennial and Gen Z researcher and expert in the world.

Chris Edwards, SVP, Process Excellence at Convergys Corporation 
Chris Edwards brings more than 20 years of experience in global accounting and executive management. Chris is passionate about driving innovation and process improvements within existing organizations. He currently leads a global team of professionals focused on creating client solutions and insights for Convergys, a $3 billion business process outsource provider specializing in customer relationship management solutions.
Chris worked at Stream Global Services prior to its acquisition by Convergys, where he also held roles leading teams that deployed advanced analytics and process improvement methodologies like Lean Six Sigma for customers.
Prior to joining Convergys, Chris held leadership positions at venture and private equity funded telecommunications companies, TeleTech Holdings, Inc., and PricewaterhouseCoopers. In his tenure career, Chris has raised more than $100 million of private equity; secured, implemented, and integrated business process and billing systems; led mergers and acquisitions activities; and modeled and negotiated large enterprise outsourcing deals.
Chris earned a bachelor’s degree in economics from Macquarie University in Sydney, Australia, and received his Australian Chartered Accountant accreditation in 1997.

Chad McDaniel is a well-known advocate for the Customer Management Executive and President of Execs In The Know. He works tirelessly to showcase the success of today's Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights - “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.


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