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Brand Spotlight: Lyft

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Execs In The Know © 2017

EITK partners with brands that are providing outstanding customer service experiences. The Brand Spotlight Series showcases innovations and solutions to CX challenges, from many of today’s leading brands.

This Brand Spotlight includes an exclusive interview with Mary Winfield, VP of Customer Experience and Trust at popular rideshare company Lyft. Mary shares details on exceeding customer expectations, safety, AI, personalization, culture, predictions for the future of customer experience and more! 

Thank you to Mary and the Lyft team for taking part in this EITK Brand Spotlight. Stay tuned for more Spotlights coming your way in 2018!